Best Practices with Restaurant Logbook System:

Lost & Found

This gives your operation a great deal of credit because not only was the lost item
found by your team, but you also took time to log the item in such a manner that
no matter who is working, the guest is assured of the restaurant's efficiency.


Firstly, you need to have a designated lost and found area set up.

When an item has been found, go into Restaurant Logbook system and select your
logbook.


  • Click on the Lost and Found tab.
  • And then click 'New'.
  • Enter the item that you found using as much descriptive detail needed.
  • If you would like to add more information such as “location found”, you can add
    this after the description.
  • For example Lost & Found item = “Purse, ladies washroom, red leather Coach
    and medium in size.”
  • If the item was found earlier than when the item is being logged in to the system,
    simply click on the date using the main calendar on the top left-hand side of the
    system. Then enter the information as described above.
  • Click 'Save'.

    When someone inquires about an item, ask the guest to give you a detailed
    description of the item. Never tell the guest that you have the item until they are able
    to come into the restaurant to identify it and pick it up. Human nature isn't always
    pretty and 'found' items can be lost soon after you have told the guest you have
    it… making a happy guest question who you have working for you and even
    angrier than when they lost it the first time.


    • Having the guest sign a release form saying that they have retrieved their item is
    always a good idea! Getting their full contact information to add them to your guest
    database isn't a bad idea either!



    Now that the guest has been reconnected with their item, we need to update the
    Restaurant Logbook. Get back into the "Lost and Found' section and:

  • Click 'Edit' on the appropriate item
  • Now click 'Found On' and save.

    • The item will now have a line going through it indicating to the rest of the
    management team that all is well with the lady's red leather Coach purse!